Questions & Answers (FAQ)

Ordering & Paying

Place an order is very easy and simple:

  1. Select a product. Choose its option (color, size, configuration)
  2. Click on the "Buy" button to add the item to the cart
  3. In the cart, select the number of items you want to order
  4. Enter the full shipping address (including the zip code and apartment number), personal details, phone number, your e-mail.
  5. Check the order details and confirm it. 
  6. Pay for the order
  7. And wait for your products :-)


Do I need to pay import taxes and duties?

Every country has its own import regulations and restrictions.

You can contact or refer to the official website of your local post office or customs agency to estimate the amount of import duties you may have to pay.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.


What payment methods does Ordersbook.com accept?

Ordersbook.com accepts multiple payment methods:

  • bank cards (credit and debit), such as Mastercard, Visa, Maestro, etc.
  • Stripe

Unfortunately, payment from your mobile phone account and payment by cash on delivery are currently unavailable.

You do not have to worry about the safety of your payment information -- making purchases on Ordersbook.com is not only easy, but also safe!

We make sure that all of the information transmitted through Ordersbook.com is encrypted and securely protected.

In additional we keep the money and not pay the sellers until the order is marked shipped !


How to cancel my order?

You can cancel the order within 1 hour from the moment of payment.

If 1 hour has already passed, you cannot cancel the order.

How do I cancel my order?

You can cancel the order by contacting Ordersbook.com via live chat !

The money for the canceled order will be returned to you within 14 business days.


How can I change the shipping address?

You can change the shipping address of your order within 1 hour from the moment of payment.

If 1 hour has already passed, you cannot change it.
How do I change it?

You can change the shipping address of the order by contacting Ordersbook.com via live chat !


How can I change the size/color of the item before shipment?



When my order will be shipped and received?

The shipping cost for this product is free worldwide.

The shipping time approx. is 20-45 working days!

We ship your order within 3 business days and we will inform you about trucking number by email,

so you can watch your shipment !


Refund Policy & Warranty


1) If your order has a 'Confirmed' status, then the seller is already preparing it for shipment. We give all sellers 10 days to send the orders and provide us with a tracking number.

If 10 days have already passed and the order is still in the 'Confirmed' status, please contact our Customer Support to request a refund.

We keep the money and not pay the sellers until the order is marked shipped.

2) We will refund your money if product was not delivered within 120 days after purchase. You have 2 weeks to request refund — up to 134 days.

In case of cancellation, money will be refunded to your account within 14 days


How to request warranty (return, repair, and refund) and notes

If your item has an issue, please contact us

Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
 
IMPORTANT: Ordersbook.com does not cover the cost of shipping the goods back to the seller's locations.


Get to Know Us - Q&A about Ordersbook


Ordersbook.com is an online marketplace for products from Asian and European countries, where you will find everything you need at very low prices.

5 Reasons Why Ordersbook is must have searching engine:

  • Free shipping for most of products!
  • Wide selection. You can find many products on our platform - and we never stop working on expanding the selection! New items added everyday !
  • Customer support 24/7!
  • Huge Discounts and offers!
  • Guarantee. We will refund your money if the goods are not delivered to you within 120 days after purchased and if the goods are damaged and do not correspond to the description.

Who are we?

Ordersbook.com is an ambitious and amazing company, registered in China, with a development office located in Hong Kong. Our mission is to make a universal marketplace through which any person can buy anything from anywhere in the world at amazing prices and fast delivery.

How can I contact with Ordersbook?

You can reach us by email info@ordersbook.com

Or by live chat !


Wholesale buyerBulk order


If you are wholesaler or you want to buy our products for resell in bulk quantity,

kindly send us product id, colors, specifications and preferred quantity by email or live chat,

and we will reply you with the best quotation !

Kindly note that the minimum order value for wholesale price access is total 1000 € euro !

Otherwise for smaller wholesale orders, if you have registered as a wholesale customer,

there is a special discount on each product for quantities over 5 pieces!


Thank you for reading our FAQ !

If you still have questions, kindly contact us by email or live chat !