Rules / Privacy Policy / Terms of Use / Cookies

Rules / Privacy Policy / Terms of Use / Cookies for Buyers and Sellers:
First of all you cannot use if your account contains false contact information.  In case your information founded false, your account will be deleted automatically (in case we cannot contact you). Buyers and sellers sometimes need to be able to get in touch with each other so we need to be able to contact our members.
You must pay and receive for any product you commit to buying.
Please make sure that you read the listing description before you bid. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale.
Buying items from someone just to increase their Feedback score or improve their search standing is called shill bidding, and it's against our policies.
You can't offer to buy items outside of Our policies don't cover items bought outside of our site. If you buy items outside of, we don't protect you against fraud. Sellers must follow the same rule, so if a seller offers to sell you something outside of, don't accept the offer.
If you buy an item from a seller in another country, you can't ask the seller to mark the item as a gift or sample in the customs declaration. This is illegal, and against our policies. is the fastest platform to sell your products. If a Seller abides by these general obligations they are unlikely to be affected by any rule or policy enforced by the platform. Sellers provide truthful and accurate information at all times Sellers are expected to be truthful and accurate when entering information into the platform. Product listings should be truthful and accurate, this includes but not limited to images, inventory, pricing. Product images should depict the product being sold accurately. The product description should not include conditions that are different from the product image. All information from sellers must be true. Sellers should ensure orders are delivered to the customer as fast as possible and inform the buyers about their orders status.  Users expect to get what they ordered promptly. Sellers should ensure the user gets what they ordered as quickly as possible. Seller’s information: Information provided at registration must be true and correct. If the information about an account provided during registration is inaccurate, the account risks suspension.
Seller’s listing products: Information provided during product upload must be accurate and true. If a Seller provides inaccurate information about product they are listing, the product could be removed and the account could face fines or suspension. Counterfeit products are strictly prohibited on Listing counterfeit products on is not tolerated. If a Seller lists counterfeit products for sale, the products will be removed and their account will face fines and possible suspension. has the right to inform local and international government’s departments about the seller’s illegal goods for sale. Product listings may not infringe on the intellectual property of others. Product images and text may not infringe on the intellectual property of others. This includes, but is not limited to: copyright, trademarks, patents, logo, etc. If a Seller is listing products that infringe on other's intellectual property, the products will be removed and their account will face possible suspension or termination. If a Sellers repeatedly infringes on the intellectual property rights of others, their account is at risk of suspension or termination. Product listings may not refer users off of If a Sellers lists a product which encourages customers to leave or contact a store outside of, the product will be removed and the account risks suspension and termination. In case we found this seller’s practice, the seller will be blocked forever from even the seller tries to open with different contact details. Listing duplicate products is prohibited Listing the same product multiple times is prohibited. Products of the same size should be listed as one product. Duplicate products should not be uploaded. If a Sellers uploads duplicate products the products will be removed and the account risks suspension. Product listings may not include prohibited items. Listing prohibited products on is not allowed. If a Seller lists prohibited products for sale, the products will be removed and the Sellers's selling privileges may be suspended. Prohibited products are limited to each country so please be informed from your local government what is illegal and prohibited for sale.
Product Promotions on may promote a product at any time. If a product's pricing, inventory, or details are inaccurate the Sellers risks exposing themselves to the following policies. The sellers give the right to to promote and advertise the seller’s products and seller’s company’s details to any organization / client / country / media / internet solutions we think is right to increase the sales of seller’s products.
Intellectual Property: has a strict zero-tolerance policy against counterfeits and intellectual property infringement. We are 100% against counterfeits and intellectual property infringement. If determine (in its sole discretion) that you are selling counterfeit goods, you agree that, without limiting any of’s rights under this Agreement or at law, may (in its sole discretion) suspend or terminate your selling privileges or cause payments to you to be withheld or forfeit. Selling counterfeit products is strictly prohibited Selling products which mimic or allude to the intellectual property of others is prohibited. If a Seller lists counterfeit products, the products will be removed and their account faces fines and possible suspension. Selling products which infringe on another entity's intellectual property is prohibited Product images and text may not infringe on the intellectual property of others. This includes, but is not limited to: copyright, trademarks, and patents. If a Seller lists products which infringe on the intellectual property of others, the products will be removed and their account faces fines and possible suspension. If a product is counterfeit or infringes in intellectual property, it is the burden of the Sellers to provide proof they are authorized to sell the product. Providing inaccurate or misleading proof of authorization to sell is prohibited. If a Sellers provides inaccurate or misleading proof of their authorization to sell a product, their account will be suspended. All products are reviewed for counterfeit and intellectual property infringement. If a product is found to violate's policy, it will be removed and all payments will be withheld. The Sellers may be fined EURO 1000 per counterfeit product. Approved products are reviewed again for counterfeit and intellectual property infringement after the Sellers changes the product name, product description or product images. During review, the product will be available for sale. If the product is found to violate's policy after the edit, the Sellers may be fined EURO 1000. The product will be removed and all payments will be withheld.
Customer Support: If a store has an extremely high refund rate or bad reviews and buyer’s information about sellers bad after sales service, its account will be suspended. Refund rate is the number of orders refunded over the total number of orders received during a time period. If this rate is extremely high, a store will be suspended. A refund rate of less than 3-5% is normal. Customer abuse is not tolerated Abusive behavior and language towards customers is strictly prohibited and will not be tolerated. Asking a customer to place an order outside of is prohibited. If a Seller asks a customer to order them outside of, their account will be suspended. Directing a customer off is prohibited at all. If a Seller directs a customer off, their account is at risk of suspension. Asking a customer for personal information is prohibited. If a Seller asks a customer for personal information such as payment information, email, etc, their account will be suspended. Customer support issues are handled by is the first point of contact in receiving customer support issues.
If an account has Suspension/Termination the seller’s account access is restricted and the store's products are no longer for sale or for view.
Reasons an account could be suspended for include but not limited to the following: Asking customers for their personal information. If a Seller has asked customers for their personal information including email address, the Sellers account is at risk of suspension. If a Seller has provided inappropriate customer service, the Sellers account is at risk of suspension. Disingenuous to customer If a Seller is being disingenuous to customers, the Sellers account is at risk of suspension. Asking customers to visit store outside of If a Seller has asked customers to visit store outside of, the Sellers account is at risk of suspension. If a Seller is selling fake or counterfeit goods, the Sellers account is at risk of suspension. Violated Sellers policy If a Seller is taking advantage of policies has set in place for their own profit, the Sellers account is at risk of suspension. If a Sellers is linked to another Sellers who's account is suspended, the Sellers account is at risk of suspension. If a Seller has a high refund ratio, the Sellers account is at risk of suspension. If a Seller has a high auto refund ratio, the Sellers account is at risk of suspension. If a Seller has an unacceptably high chargeback ratio, the Sellers account is at risk of suspension. If a Seller is sending empty packages to customers, the Sellers account is at risk of suspension. If a Seller has an unacceptably high number of packages sent to the wrong address, the Sellers account is at risk of suspension.
Please read these terms of agreement ("agreement" or "terms of service") carefully before using the website and services offered by Ordersbook Co.,LTD  (""). This agreement sets forth the legally binding terms, conditions and polices for your use of the website at (the "site") and all services provided by on the site. By registering or using these services, you agree to accept the terms of this agreement, including the conditions and policies that are used for each registering service.
By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the "Sellers" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all Sellers of the Site.
The contents of this agreement include the main body as well as all the terms, conditions and policies including (but without limitation) legal statements, privacy provisions, and etc. that have been or will be published or released by All terms, conditions and policies are an integral part of this agreement and shall have the same legal effect as the main body of this agreement. reserves the right to change some or all of the terms, conditions and policies of the service at any time. When launches new terms of this agreement, the new terms shall come into force as the Sellers/Buyers press the button “agree”. You log in or continue to use the “service”, which means that you have read and accepted the revised, updated agreement. If Sellers do not agree to any alteration or updates of terms, conditions and policies, Sellers must terminate this agreement according to the rules.
When you dispute with, the latest agreement shall prevail. Unless separately stated, any new content that will expand the scope of the “service” shall be subject to this agreement. acts as a marketplace to allow Sellers who comply with's policies to offer and sell certain goods within an optimized-price format. is not directly involved in the transaction between buyers and sellers. As a result, has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. cannot ensure that a buyer or seller will actually complete a transaction.
Consequently, does not transfer legal ownership of items from the seller to the buyer. cannot guarantee the true identity, age, and nationality of a Sellers or a buyer. encourages you to communicate directly with potential transaction partners through the tools available on the Site.
You agree that is a marketplace and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other Sellers, or outside parties on You use the’s service at your own risk.
To the fullest extent permitted by law, you and your affiliates waive the claims, while and affiliates are not responsible for: (a) any statements, guarantees, services in this agreement, and expected transactions, including Sellersability, applying to particular purposes or any implied warranties of not torts; (b) implied warranties based on the transaction process, the performance of the contract or trading practices course of dealing; and (c) any duties, responsibilities, rights, claims or tort reliefs, whether or not they are due to’s negligence.
If you have disputes with the third party over your products, you and the third party shall not claim any rights and damage compensation of any kind and nature (including actual damage and indirect damage), no matter these claims, requirements and compensation of damages are known, ensured or released.'s Sellers services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions.
Individuals under the age of 18 must at all times use's services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the Sellers and is responsible for any and all activities.
You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by's policies as stated in the Agreement and the policy documents listed in this document (if applicable to your activities on or use of the Site) as well as all other operating rules, policies and procedures that may be published from time to time on the Site by, each of which is incorporated herein by reference and each of which may be updated by from time to time without notice to you. 
In addition, some services offered through the Site may be subject to additional terms and conditions promulgated by from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into this Agreement by this reference.
As a legal person, you promise and guarantee that during the period of registration and agreement: (a) you are legally established in accordance with local law, validly existing and in good operation; (b) you have all the necessary legal qualifications, rights, capabilities and authorities to sign this agreement, fulfill duties accordingly and grant rights, licensing and authority required by this agreement, and have the permissions, approvals and licenses required by your business; and (c) you and your affiliates will comply with all applied laws to fulfill your rights and duties in this agreement.
Please keep your password secure. You are fully responsible for all activities, liabilities and damages resulting from your failure to maintain password confidentiality. You agree to immediately notify of any unauthorized use of your password or any breach of security. You also agree that cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. You agree not to provide your username and password information in combination to any other party other than without's express written permission.
You must keep your account information up-to-date and accurate at all times, including a valid email address. To sell items on you must provide and maintain valid payment information such as a valid PayPal account. If you do not comply with the aforementioned provisions, you assume all responsibility for losses.
You may not transfer or sell your Sellers account and username to another party. If you are registering as a business entity, you should prove that you have the right to assign the agreement, and the validity should be vested in the entity.'s services are not available to temporarily or indefinitely suspended members. reserves the right, in's sole discretion, to cancel unconfirmed or inactive accounts. reserves the right to refuse service to anyone, for any reason, at any time.
Joining and setting up a shop on is free. does not charge fees for listing an item for sale. Depending on your agreement with, will either take a percentage or a set amount of the sale price when the item sells. Ordersbook offers you 6months free e-shop to post all of your products. After your free plan expired, you can choose terminate your eshop or buy a plan from the available plans on at that time. may, at's sole discretion, change some or all of's services at any time. In the event introduces a new service, the fees for that service are effective at the launch of the service. Unless otherwise stated, all fees are quoted in EURO.
In certain situations, including but not limited to a void or invalid transaction, may issue a credit for the applicable fees to a seller's billing statement.
You are responsible for paying all fees and applicable taxes associated with using and selling on
Price is the set product rate by Sellers, including taxes, tariffs and any other applied costs. Sellers are required to list prices and shipping costs for the products they sell through the Marketplace.
By listing an item on the Site, you warrant that you and all aspects of the item comply with's published policies as described above. You also warrant that you may legally sell the item. You must accurately describe your item and all terms of sale in your shop. Your listings may only include text descriptions, graphics, pictures and other contents relevant to the sale of that item. All items must be listed in an appropriate category with appropriate tags. Each listing must accurately and completely describe the item/items for sale in that listing. If the "in stock" quantity is more than one, all items in that listing must be identical.
All sellers are urged to outline shop policies for their shop. These policies may include, for example, shipping, returns, payment and selling policies. Sellers must create reasonable policies in good faith and must abide by such policies. All shop policies must comply with's site-wide policies. If there are any differences in shop policies and policies, policies prevail. Sellers are responsible for enforcing their own reasonable shop policies. reserves the right to request that a seller modifies a shop policy.
All sales are binding. The seller is obligated to ship the order or otherwise complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance, such as: the transaction cannot be completed, due to laws, regulations, policies, natural disasters, wars, strikes and other unforeseen factors. The cost arising from not completing orders in time shall be undertaken by Sellers.

The price stated in each item listing description must be an accurate representation of the sale. Sellers may charge reasonable shipping and handling fees to cover the costs for packaging and mailing the items. Sellers may not charge excessive shipping fees or otherwise avoid fees. You may not alter the item's price after a sale for the purpose of avoiding transaction fees, misrepresent the item's location, or use another Sellers's account without permission.

You are solely responsible for your conduct and activities on and relating to and any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links (together, "Content") that you submit, post, and display on If makes any requirements at any time, Sellers shall provide the written proof of having obeyed the product requirement of and related law as soon as possible. The Sellers assumes all responsibility for losses arising from delay.

Your Content and your use of shall not:

Be false, inaccurate or misleading, Be obscene or contain pornography, nudity, or adult material, Contain or transmit any code of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, Host images that are not part of a product listing, Link directly or indirectly to other websites, List any item on (or consummate any transaction) that could cause to violate any applicable law, statute, ordinance or regulation, or that violates this agreement, Be fraudulent (Fraud is the action taken by Sellers to deliberately inform customers of false information or conceal the real situation to lure customers into making purchasing.) or involve the sale of illegal (Illegal goods refer to the commodity material, goods (including packaging) which contains illegal content.), counterfeit (Imitation is the product’s trademark being forged or imitated or the product being adulterated without the permission of the owner of registered trademark.) or stolen items (Stolen products refer to illegally possessing, secretly stealing or burgling public or private products), Be defamatory, libelous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including, without limitation, staff or other Sellers), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device, Violate (or involve the sale of products that violate) upon any third-party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy (see also,'s Copyright and Intellectual Property Policy); Such prohibited behavior includes (without limitation): 1) selling or displaying items portraying the likeness of a celebrity (including portraits, pictures, names, signatures and autographs); 2) selling or displaying items bearing a third party brand or trademark that you are not authorized to display in such manner or 3) selling any pirated video or recording, Modify, adapt or hack or modify another website so as to falsely imply that it is associated with, Solicit business for, direct sales to, or promote any website, service, or entity outside

Furthermore, you may not list any item on (or consummate any transaction that was initiated using's service) that could cause to violate any applicable law, statute, ordinance or regulation, or that violates the Terms of Use. has the right to freeze the account temporarily or permanently. reserves the right to refund the loss with your frozen capital.

If has reasonable doubts to believe the Sellers consummates any transaction that was initiated using's service that could cause to violate any applicable law, statute, ordinance or regulation, or that violates the right of Sellers’s account and pay customers or others according to specific compensation standard. All the payments made include (but without limitation) refund, compensation and other fees. Sellers should agree to our decision on user refunds, if they believe they are unduly affected, they should follow’s standard Sellers dispute route. will notice you the result and reserve the right of final explanation. may decide to implement a policy that allows to withhold payment or other due payments according to this agreement. If has reasonable doubts to believe any actions or behaviors of the Sellers may cause disputes, fees or other claims with customers, has rights to delay payment to the Sellers and withhold account payable or other due payments according to this agreement, until all investigations of those actions and behaviors have completed. If the Sellers conducts above restricted activities or violates this provision, the Sellers should pay EURO EURO1000 as penalty per incidence.

You agree that has no obligations to keep information, update information, or send you the latest information in the case of suspending or ceasing your account.

Without limiting’s remedies for any violation of any provision above (or any other provision in any other agreement between you and, if (in its sole discretion) determines that you violate any of the above provisions, may, temporarily or permanently, freeze your account (including, without limitation, all capital therein and any payment to you therefrom). does not claim ownership rights in your Content. You grant a license solely to enable to use any information or Content you supply with, so that is not violating any rights you might have in that Content. You grant a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensing (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in the Content, in any media now known or not currently known, with respect to your Content. You agree to allow to store or re-format your Content on and display your Content on in any way as chooses. will not alter the form of your trademark (related ratios remain the same). will only use personal information in accordance with's Privacy Policy.

As part of a transaction, you may obtain personal information, including shipping information, from an user. Without obtaining prior permission from the user, this personal information shall only be used for that transaction or for communications. has not granted you a license to use the information for unsolicited commercial messages. Without limiting the foregoing, expressing consent from the user, you are not licensed to add any user to your email or physical mail list. For more information, see's Privacy Policy. does not assume any responsibilities for disputes between you and your customers for using customer information without authorization.

By posting Content on, it is possible for an outside website or a third party to re-post that Content. You agree to hold harmless from any dispute concerning this use.

In the event a dispute arises between you and, please contact

Should you have a dispute with one or more users, or an outside party, you release (and's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands, actions, liabilities, rights, duties and damages (actual and consequential) of every kind and nature, known and unknown, determined or possible, certain and uncertain, natural or unnatural, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. encourages Sellers to report Sellers-to-user disputes to your local law enforcement, or a certified mediation or arbitration entity, as applicable., for the benefit of Sellers, may try to help Sellers resolve disputes. does so in's sole discretion, and has no obligation to resolve disputes between Sellers and users or between Sellers and outside parties. To the extent that attempts to resolve a dispute, will do so in good faith based solely on's policies. will not make judgments regarding legal issues or claims., and other graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of Ordersbook Co., LTD to many countries.'s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.

Except as being provided in's Privacy Policy, will not sell or disclose your personal information to third parties without your explicit consent. stores and processes.,'s subsidiaries, officers, directors, employees, and's suppliers provide's web site and services "as is" and without any expressed, implying or statutory warranty or condition.,'s subsidiaries, officers, directors, employees and's suppliers specifically disclaim any implied warranties of title, Sellers ability, performance, fitness for a particular purpose and non-infringement. In addition, no advice or information (oral or written) obtained by you from shall create any warranty. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

In no event shall, and (as applicable)'s subsidiaries, officers, directors, employees or's suppliers be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the site,'s services, or this agreement, including but without limitation, lost profits, bodily injury, emotional distress, or any special, incidental or consequential damages.'s liability, and (as applicable) the liability of's subsidiaries, officers, directors, employees, and suppliers, to you or any third parties in any circumstance are limited to the greater of (a) the amount of fees you pay to in the 12 months prior to the action giving rise to liability, and (b) EURO100. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You agree to indemnify and hold and (as applicable)'s parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. does not guarantee usable, timely, secure, correct, continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside's control. is not responsible for any services breaking down, including (but without limitation) system corruption or other situations that may affect receiving, processing, testing, completion or settlement of transaction.

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and any service and, if applicable, your listing, solicitation of offers to purchase, and sale of items. In addition, you shall be responsible for paying any and all taxes applicable to any sales of items you make on the Site (excluding any taxes on's net income).

In an effort to remain compliant with respective consumer legislations, we strongly encourage our Sellers to maintain good standing with respect to custom and value-added taxes or VAT, where applicable.

Due to separate and applicable tax jurisdictions, purchases may be subject to specific sales, custom or value-added taxes, and the shipping time and associated cost may increase.

Sellers that sell regularly on the platform may be required to reserve for VAT. Although does not require sellers to have a VAT number to sell in our marketplace, Sellers may be required to pay for VAT for conducting such business in the applicable tax jurisdictions. As a result, we strongly encourage our Sellers to consult with their own tax experts and register for a VAT identification number and reserve such VAT dues accordingly.

You agree that you are responsible for all tax collection and payment among all parties of this agreement.

If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties' intention. All remaining provisions of this Agreement shall remain in full force and effect. reserves the right to modify or terminate the service for any reason, without notice, at any time. reserves the right to alter these Terms of Service or other Site policies at any time, so please review the policies frequently. If makes a material change will notify you here, by email, by means of a notice on our home page, or other places deems appropriate. What constitutes a "material change" will be determined at's sole discretion, in good faith, and using common sense and reasonable judgment.

The buyers must not give orders to the Sellers by telephone.

In case that happened (buyer give order to seller by telephone) the Seller is obliged to inform about the order received by telephone and pay the commission to the In case that the Seller not informs in time the about the order received by telephone, may close Seller account forever and block the Seller from future use of

Sellers must not include any document or word or phrase to ask the buyers visit their own E-shop and place there the orders.

If have any questions regarding the above, please feel free to contact us at